FAQ

What devices are supported?

Currently ONLY the Amazon Fire stick and also android mobile devices. More devices will be added in the future.

When will I receive my account information?

You will receive your account within 4 hours between 9 am and 8pm CT Monday through Friday. After submitting information online you will receive a confirmation email with login information and instructions on how to install Get Surge TV app on your fire stick. Please check your junk and spam email. All accounts are on autopay after the inital payment.

What speed internet do I need?

Internet speed of 30 MBPS is recommended for smooth streaming.

Can I watch on multiple devices?

Yes with the purchase of multiple connections. If you attempt to watch the service on more than the number of connections being paid for it will cause repeated buffering. Also, if possibly can lead to your serivce being terminated.

How do I cancel?

You can cancel by emailing support@getsurgetv.com to request cancellation.

Can I get a refund?

No refunds including for poor internet connection. There are no contracts or hidden fees therefore you cancel at anytime. When your service becomes active - its active for the time period that is initial selected by you. There are absolutely no refunds on any package purchases.

Can I use on Roku?

At this time Surge TV is not available for Roku.

Sometime my stream seems to buffer and at other times it does not - why does that happen?

During peak usage times (think “internet rush hour”), there might be excess data competing for limited bandwidth on the local network infrastructure. Thus, network congestion can cause bandwidth usage problems. These problems lead to high latency, a.k.a. slowdown. That unfortunately is not within our control.

I see a can't connect server error when I type in my username and password on the app. My service will not connect - What can I do?

That may occur with certain internet providers and also if you have a WI-FI extender. During the initial sign up for service we recommended using a VPN (which is a third party app that can be download from your amazon app store and allow you to "change your location) We recommend this for a reason. Internet providers at times will attempt to stop individuals from using IPTV in a move to push people back to cable. VPN hides your ip address which helps with a seamless streaming. We unfortunately cant make our customers download -however we strongly recommend as it prevents an issue before it even arises.

*We are able to SHIP devices with the Surge TV application installed for an additional fee. Please send email to support@getsurgetv.com to inquire. We will reply within 48 hours.*